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Terms & Conditions

These terms are governed by English law.

Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.

We will do our utmost to ensure that availability of the Universal Gold International will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to Universal Gold International may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Welcome to universalgold.co.uk

Universal Gold and/or its affiliates (“Universal Gold”) provide website features and other products and services to you when you visit or shop at UniversalGold.co.uk (the “website”), use Universal Gold products or services, use Universal Gold applications for mobile, or use software provided by Universal Gold in connection with any of the foregoing (collectively “Universal Gold International”). Universal Gold provides the Universal Gold International and sells our products to you subject to the conditions set out on this page. Universal Gold.co.uk is the trading name for Universal Gold.

Please read these conditions carefully before using Universal Gold International. By using Universal Gold International, you signify your agreement to be bound by these conditions. We offer a wide range of Universal Gold International, and sometimes additional terms may apply. When you use a Universal Gold International (for example Your Profile, Gift Cards or Universal Gold applications for mobile), you will also be subject to the terms, guidelines and conditions applicable to that Universal Gold International (“Service Terms”). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control.

1. ​ELECTRONIC COMMUNICATIONS

When you use any Universal Gold International or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. We will communicate with you electronically in a variety of ways, such as by e-mail, text, in-app push notices or by posting e-mail messages or communications on the website or through the other Universal Gold International, such as our Message Centre. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.

2. ​COPYRIGHT, AUTHORS’ RIGHTS AND DATABASE RIGHTS

All content included in or made available through any Universal Gold International, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations is the property of Universal Gold or its content suppliers and is protected by British copyright, authors’ rights and database right laws. The compilation of all content included in or made available through any Universal Gold International is the exclusive property of Universal Gold and is protected by British copyright and database right laws.

You may not extract and/or re-utilise parts of the content of any Universal Gold International without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of the content of any Universal Gold International, without our express written consent. You may also not create and/or publish your own database that features substantial parts of any Universal Gold International (e.g. our prices and product listings) without our express written consent.

3. TRADEMARKS

Universal Gold’s trademarks and trade dress may not be used in connection with any product or service that is not Universal Gold’s, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Universal Gold. All other trademarks not owned by Universal Gold that appear in any Universal Gold International are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Universal Gold.

​4. YOUR ACCOUNT

If you use any Universal Gold International you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and devices, and to the extent permitted by applicable law, you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided. You can access and update much of the information you have provided us with, including your account settings, in the Your Account area of the website.

You must not use any Universal Gold International: (i) in any way that causes, or is likely to cause, any Universal Gold International, or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (iii) to cause annoyance, inconvenience or anxiety.

We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Conditions of Use or any other applicable terms and conditions, guidelines or policies.

5. LICENCE AND ACCESS

Subject to your compliance with these Conditions of Use and applicable Service Terms and your payment of any applicable fees, Universal Gold or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make personal and non-commercial use of the Universal Gold International. This licence does not include any resale or commercial use of any Universal Gold International or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Universal Gold International or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Universal Gold or its licensors, suppliers, publishers, rights holders, or other content providers. No Universal Gold International, nor any part of any Universal Gold International, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of Universal Gold without our express written consent. You may not use any meta tags or any other “hidden text” utilising Universal Gold’s names or trademarks without our express written consent.

You may not misuse the Universal Gold International. You may use the Universal Gold International only as permitted by law. The licences granted by Universal Gold terminate if you do not comply with these Conditions of Use or any Service Terms.

6. OUR LIABILITY

Universal Gold will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using the Universal Gold International and site.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your legal right to have goods sent or services provided within a reasonable time or to receive a refund if goods or services ordered cannot be supplied within a reasonable time owing to a cause beyond our reasonable control.

The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.

Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.