Common Questions

A list of FAQ’s that will help you when buying from Universal Gold.

A Ring is Not My Size

At Universal Gold, we offer a re-sizing service on all of our rings. Details of the re-sizing service can be found within the listing of the rings we have for sale. If you are unsure on any details of the re-sizing, please send us an email to

What Packaging Do We Use?

Currently, our items are packaged up in small recyclable craft envelopes which are placed inside an aluminium tin along with shredded paper.

How long will my item take to arrive? 

Generally, orders take upto 4 working days. We say this assuming its not a custom order or order that requires work you asked us to do. This timescale applies to the UK.

Do you ship worldwide?

YES! We ship to 50+ countries around the world. With a standard and express service. Priced from £0, we can get your items to you fast and secure.

Are your environmental credentials legit?

YES! 100%. We have taken huge steps to be carbon neutral, zero waste and water-wise.