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custommade@universalgold.co.uk

JEWELRY AS UNIQUE AS YOU

Universal Gold offers a one-of-a-kind design experience that help you make a personal statement that mass-produced jewellery can’t.

A TRULY DEDICATED SERVICE

Our team of design consultants will help you figure out the details, weigh all the options, and guide you through each step of creating a piece of custom jewellery in any metal you choose.

We can also add any stone and have a stock of over 1000 stones from which you can have set into your piece.

PERSONALIZED DESIGN

Our team of artists design pieces just for you, and we’ll tweak the details until you say it’s perfect.

EXPERTISE

From our design consultants and artists, to our staff of gemmologists and our experienced metalsmiths and setters, your project is handled with the utmost precision, care, and knowledge. Nothing is left to chance and all is done with you in mind every step of the way.

FREQUENTLY ASKED QUESTIONS

HOW LONG DOES A PROJECT TAKE?

For most customers, a project takes about 4 weeks. That includes discussing your design up front, another 2-3 days to create your design, a few days for revisions (if necessary), around 10 days in production, and a few days to ship it to you.

 

If you need your piece completed by a certain date, let us know up front, and we can usually work to accommodate your request. For urgent requests, we offer a rush service that pushes your request to the top of our list and guarantees delivery by a specified date.

 

Unfortunately, if you need your piece completed in 2 weeks or less, we can’t accommodate requests in that timeframe.

 

 

HOW MUCH WILL MY PIECE COST?

Unlike other jewellers and jewellery stores, each piece of jewellery we produce starts off as a brand new idea. Because of that, it’s difficult to know how much a piece is going to cost without knowing a bit more about the idea you have in mind. What also influences costs is if you want to use your own metal in the new piece or have us source it for you.

 

The easiest way to figure out your piece will cost is to start a consultation with us and let us know what you’re looking for – we can provide an estimate with only a few details.

 

We’re able to produce heirloom-quality custom jewellery for prices that are comparable to what you’d pay for similar quality pieces off the shelf. If you’re purchasing a piece of jewellery that you want to last a lifetime (like an engagement ring, anniversary present, or family heirloom, for instance), then we offer the opportunity to have something made just for you for roughly the cost of something that’s been mass-produced.

However, custom designing and making every piece one-of-a-kind at such high quality means we can’t offer jewellery at the prices of fast fashion brands.

 

WHEN DO I GET TO SEE A DESIGN? DO I HAVE TO PAY FIRST?

After we’ve gathered details on what you’d like to make, we’ll be ready to start designing your piece. We make every effort to make sure we have all your considerations in mind before we start designing.

Before we produce previews of your piece, we require a deposit up front – the deposit goes toward the final cost of producing your piece. Should you decide not to proceed with production of your design, the deposit is partially refundable minus a small amount we retain to cover our designer’s time.

In most cases, we may produce hand-drawn sketches of your piece to help us firm up the details of the design before we proceed. There is no payment or deposit required for sketch work.